| Sl.No |
Questions & Answers |
| 1 |
Q 1. How to Sign up on online eGiCCS Portal?
Answer: In order to create login credentials on the online eGiCCS portal visit our site https://onlineapps.teaboard.gov.in and click on Sign-Up Option
Declare all mandatory details such as name, organisation details, communication details and selection of User Id and Password and click on Register to create the login credentials.
Once clicked on 'Register' an OTP would be sent to both E-mail and Mobile Number declared in the registration FORM and once the OTP has been verified User would be able to process further with its Login Credentials.
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| 2 |
2: What is the Procedure for applying for License / Registration?
Answer: Login with your user credential and select apply for license/Registration from the Tab License/registration and proceed. Follow the following steps-
1- Firstly you should accept the undertaking
2- Select the state
3- Select the Type of License / Registration
4- Furnished the relevant details as per the category of license / registration selected
5- Upload Supporting Documents
6- Pay Fees Online wherever applicable
7- Print Form and sign the same. After scanning this form upload it and acknowledgement will be generated.
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| 3 |
Q 3. What is the mode of Payment?
Answer: The application fees for various applications are to be done via online payment mode either by credit card, debit card or net banking.
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| 4 |
Q 4. How to Upload Documents?
Answer: The documents are to be scanned and generate separate pdf for each document and select file to upload for each document.
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| 5 |
Q 5. When will Applicant receive SMS and E-mail?
Answer: Applicant receive SMS & E-mail at each and every step that has been listed below:-
1- After Sign up
2- After submission of application
3- If clarification is sought by TBI officials
4- After document scrutinization is completed and application is processed further
5- In case of Inspection
6- In accepted for License generation
7- Once the license is generated
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| 6 |
Q 6. Where Applicant gets application reference number?
Answer: Application reference number is available in the receipt generated after application submission or on the online FORM submitted..
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| 7 |
Q 7. How to check the Status of application?
Answer: The current application status of the application can be tracked after logging into the portal and click on License management module then SEARCH.
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| 8 |
Q 8. How to apply for renewal of a license?
Answer: Applicant would have to login into the eGiCCS system via its login credentials as used to take the original license and select apply for renewal under the head Renewal to process the application for renewal.
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| 9 |
Q 9. Documents required for various applications?
Answer: The documents list for various application process are made available over the eGiCCS home page.
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| 10 |
Q 10. Can License that has expired can be renewed?
Answer: The license that has once expired cannot be renewed and applicant would have to apply for a fresh license and system would provide a fresh license number to the applicant.
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| 11 |
Q 11. How to retrieve user credentials?
Answer: The User Credentials can be retrieved from the eGiCCS login page by entering the User ID or Registered E-mail ID or Mobile Number or Application Reference Number.
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| 12 |
Q 12. : Fees required for various applications?
Answer: The fee structure for various application process is made available over the eGiCCS home page.
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| 13 |
Q 13. : How to apply for renewal of a license which was issued in the offline mode? How to migrate offline issued license into the EGICCS portal?
Answer: To migrate the offline issued licenses, user may raise a helpdesk ticket by signing into the EGICCS portal and required to attach the valid license copy issued by Tea Board India.
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| 14 |
Q 14. : Payment related issues -
(a) If payment is debited from user’s bank account but still reflecting as “verify payment” in the portal.
Answer: User is required to raise the helpdesk ticket and needs to attach a copy of bank statement showing deduction of payment along with Application Reference No. against which payment has been made.
(b) If payment not debited but shows as “verify payment” in the portal.
Answer:User is required to raise the helpdesk ticket and provide the details of Application Reference No. and mention that the payment has not been debited.
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| 15 |
Q 15. : How to submit E - returns online?
Answer: To submit E- returns online, stakeholders need to log into the EGICCS portal. After logging in please go to the Returns management module and proceed further with respective type of returns.
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| 16 |
Q 16. : If the IEC authentication check reflects as null.
Answer: User is required to raise a helpdesk ticket and attach a scanned copy of Certificate of IEC issued by DGFT along with user ID of the EGICCS portal.
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| 17 |
Q 17. : How to update user profile in the EGICCS portal?
Answer: To update the user profile details, please login to the EGICCS portal and after that click on User profile and update the required details accordingly.
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| 18 |
Q 18. : How to view clarification remark sent by Tea Board?
Answer: Login to EGICCS portal, click on Licensing Management module then under LICENSE/REGISTRATION menu, click on APPLICATION FOR CLARIFICATION tab and proceed further.
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| 19 |
Q 19. : In what time duration the applicants are supposed to respond for clarification sent by the Tea Board?
Answer:Once the application is sent for clarification, it is available in their login id to be reverted back within 90/120 days as per the application fee. If the applicant does not responds back with clarification within the above mentioned time period then the application is forwarded for "Auto -Rejection" by the system. Afterwards, you have to apply for a fresh license again.
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| 20 |
Q 20. : How to download amended tea waste license?
Answer: After Login into EGICCS portal, click on Licensing Management module then under Renewal menu, click on “Download Tea Waste License’’ tab.
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| 21 |
Q 21. : How to download online issued licenses?
Answer: To download the online issued license copy, user need to sign in to EGICCS portal, click on Licensing Management module then click on COMPLETE APPLICATION and search (without filling any other details) and then go to below mentioned table and find the option to VIEW/DOWNLOAD.
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| 22 |
Q 22. : How to apply for amendment of flavour/warehouse license?
Answer: After logging into the EGICCS portal, click on the Licensing Management module then click on Modification menu to proceed further.
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| 23 |
Q 23. : How to raise and track Helpdesk Ticket?
Answer: After logging into the EGICCS portal, click on HELPDESK link beside the user profile to raise a helpdesk ticket by giving adequate information/attachment.
- To track a helpdesk ticket, you need to log into the EGICCS portal, click on HELPDESK link beside the user profile and then click on “Track your Ticket”.
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| 24 |
Q 24. : Whom to contact for tea auction portal/ for obtaining access credentials of tea council portal for export clearance certificate/ for obtaining credentials of the portal for e-trading tea waste?
Answer: For any query related to TEA AUCTION / TEA DENATURING/ CREATION OF USER ID & PASSWORD/ CLEARANCE CERTIFICATE to export tea. Kindly write an email at teaboardcouncil@gmail.com.
- For obtaining the access credentials of the tea council portal, please send the request through e-mail at teaboardcouncil@gmail.com enclosing a scanned copy of the valid exporter license. Thereafter, export clearance for any particular consignment may be obtained by the exporter from the said portal, as per requirement.
- For obtaining the access credentials of the portal for e-trading of tea waste, please send the request through e-mail at teaboardcouncil@gmail.com enclosing a scanned copy of the valid tea waste license.
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| 25 |
Q 25. : What are the requirements for flavored tea registration?
Answer: 1. For registration of flavoured tea, online system has been implemented in Tea Board. For online submission of application,
login credential has to be created in the portal
https://onlineapps.teaboard.gov.in.
2. The requisite documents, duly signed and affixing seal have to be uploaded in the portal. Details of documents to be uploaded are available in the aforesaid portal.
3. For any query, the Helpdesk Team may be contacted over phone (contact no. available in the portal).
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| 26 |
Q 26. : Tea testing parameters which are required for flavored tea registration?
Answer: For registration of flavoured tea, reports of the following parameters (as per FSSR, 2011) are to be submitted from Tea Board enlisted NABL
accredited laboratory under Integrated Assessment Scheme (list of the laboratories is available at the official website of
Tea Board India
http://www.teaboard.gov.in under Regulatory Activities section)
Parameters for Black/Oolong/Kangra Tea:
1) Total ash, 2) Total water soluble ash, 3) Acid insoluble ash, 4) Water extract, 5) Alkalinity of water soluble ash, 6) Crude fiber, 7) Iron Filings
Parameters for Green Tea:
1) Total ash, 2) Total water soluble ash, 3) Acid insoluble ash, 4) Water extract, 5) Alkalinity of water soluble ash, 6) Crude fiber, 7) Total Catechin
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| 27 |
Q 27. : What can I display in a pouch for flavored tea ingredients with each masala percentage or a total value?
Answer:Kindly refer to the guidelines under Food Safety and Standards (Packaging and Labelling) Regulations, 2011 published
in the Gazette Notification dated the 1st August, 2011 issued by the Ministry of Health and Family Welfare wherein it is clarified that common
name of permitted flavour along with percentage has to be mentioned i.e. percentage of each flavour has to be mentioned individually.
For example, in Masala Flavoured Tea, if the Masala Flavour consists of five ingredients each of 1% and total up to 5%, the name and percentage
of each ingredient has to be mentioned. Other details, viz., name of flavoured tea, registration no. etc. have also to be mentioned in
compliance with the guidelines under Food Safety and Standards (Packaging and Labelling) Regulations, 2011.
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