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FAQ

 

Sl.No Description
1 Steps to apply NOC for capacity enhancement under accelerated scheme
2 Steps to apply for new NOC under accelerated scheme
3 Application flowchart for licensing
4 Click here to watch video on how to fill-up online application for obtaining Exporter License
6 Click here to watch video on how to print filled-in application forms
7 Click here to watch video on how to upload supporting documents
8 Click here to watch video on how to make online payments
9 Click here to watch video on what to do in case of any payment related issues
10 Click here to watch video on how to view clarification remarks sent by Tea Board
11 Click here to watch video on how to check the status of application submitted
12 Click here to watch video on how to raise and track Helpdesk ticket

 

 

Sl.No Questions & Answers
1 Q 1. How to Sign up on online eGiCCS Portal?
Answer:
In order to create login credentials on the online eGiCCS portal visit our site https://onlineapps.teaboard.gov.in and click on Sign-Up Option
Declare all mandatory details such as name, organisation details, communication details and selection of User Id and Password and click on Register to create the login credentials.
Once clicked on 'Register' an OTP would be sent to both E-mail and Mobile Number declared in the registration FORM and once the OTP has been verified User would be able to process further with its Login Credentials.
2 2: What is the Procedure for applying for License / Registration?
Answer:
Login with your user credential and select apply for license/Registration from the Tab License/registration and proceed. Follow the following steps-

1- Firstly you should accept the undertaking
2- Select the state
3- Select the Type of License / Registration
4- Furnished the relevant details as per the category of license / registration selected
5- Upload Supporting Documents
6- Pay Fees Online wherever applicable
7- Print Form and sign the same. After scanning this form upload it and acknowledgement will be generated.
3 Q 3. What is the mode of Payment?
Answer:
The application fees for various applications are to be done via online payment mode either by credit card, debit card or net banking.
4 Q 4. How to Upload Documents?
Answer:
The documents are to be scanned and generate separate pdf for each document and select file to upload for each document.
5 Q 5. When will Applicant receive SMS and E-mail?
Answer:
Applicant receive SMS & E-mail at each and every step that has been listed below:-

1- After Sign up
2- After submission of application
3- If clarification is sought by TBI officials
4- After document scrutinization is completed and application is processed further
5- In case of Inspection
6- In accepted for License generation
7- Once the license is generated
6 Q 6. Where Applicant gets application reference number?
Answer:
Application reference number is available in the receipt generated after application submission or on the online FORM submitted..
7 Q 7. How to check the Status of application?
Answer:
The current application status of the application can be tracked after logging into the portal and click on License management module then SEARCH.
8 Q 8. How to apply for renewal of a license?
Answer:
Applicant would have to login into the eGiCCS system via its login credentials as used to take the original license and select apply for renewal under the head Renewal to process the application for renewal.
9 Q 9. Documents required for various applications?
Answer:
The documents list for various application process are made available over the eGiCCS home page.
10 Q 10. Can License that has expired can be renewed?
Answer:
The license that has once expired cannot be renewed and applicant would have to apply for a fresh license and system would provide a fresh license number to the applicant.
11 Q 11. How to retrieve user credentials?
Answer:
The User Credentials can be retrieved from the eGiCCS login page by entering the User ID or Registered E-mail ID or Mobile Number or Application Reference Number.
12 Q 12. : Fees required for various applications?
Answer:
The fee structure for various application process is made available over the eGiCCS home page.
13 Q 13. : How to apply for renewal of a license which was issued in the offline mode? How to migrate offline issued license into the EGICCS portal?
Answer:
To migrate the offline issued licenses, user may raise a helpdesk ticket by signing into the EGICCS portal and required to attach the valid license copy issued by Tea Board India.
14 Q 14. : Payment related issues -
(a) If payment is debited from user’s bank account but still reflecting as “verify payment” in the portal.
Answer:
User is required to raise the helpdesk ticket and needs to attach a copy of bank statement showing deduction of payment along with Application Reference No. against which payment has been made.
(b) If payment not debited but shows as “verify payment” in the portal. Answer:
User is required to raise the helpdesk ticket and provide the details of Application Reference No. and mention that the payment has not been debited.
15 Q 15. : How to submit E - returns online?
Answer:
To submit E- returns online, stakeholders need to log into the EGICCS portal. After logging in please go to the Returns management module and proceed further with respective type of returns.
16 Q 16. : If the IEC authentication check reflects as null.
Answer:
User is required to raise a helpdesk ticket and attach a scanned copy of Certificate of IEC issued by DGFT along with user ID of the EGICCS portal.
17 Q 17. : How to update user profile in the EGICCS portal?
Answer:
To update the user profile details, please login to the EGICCS portal and after that click on User profile and update the required details accordingly.
18 Q 18. : How to view clarification remark sent by Tea Board?
Answer:
Login to EGICCS portal, click on Licensing Management module then under LICENSE/REGISTRATION menu, click on APPLICATION FOR CLARIFICATION tab and proceed further.
19 Q 19. : In what time duration the applicants are supposed to respond for clarification sent by the Tea Board?
Answer:
Once the application is sent for clarification, it is available in their login id to be reverted back within 90/120 days as per the application fee. If the applicant does not responds back with clarification within the above mentioned time period then the application is forwarded for "Auto -Rejection" by the system. Afterwards, you have to apply for a fresh license again.
20 Q 20. : How to download amended tea waste license?
Answer:
After Login into EGICCS portal, click on Licensing Management module then under Renewal menu, click on “Download Tea Waste License’’ tab.
21 Q 21. : How to download online issued licenses?
Answer:
To download the online issued license copy, user need to sign in to EGICCS portal, click on Licensing Management module then click on COMPLETE APPLICATION and search (without filling any other details) and then go to below mentioned table and find the option to VIEW/DOWNLOAD.
22 Q 22. : How to apply for amendment of flavour/warehouse license?
Answer:
After logging into the EGICCS portal, click on the Licensing Management module then click on Modification menu to proceed further.
23 Q 23. : How to raise and track Helpdesk Ticket?
Answer:
After logging into the EGICCS portal, click on HELPDESK link beside the user profile to raise a helpdesk ticket by giving adequate information/attachment. - To track a helpdesk ticket, you need to log into the EGICCS portal, click on HELPDESK link beside the user profile and then click on “Track your Ticket”. .
24 Q 24. : Whom to contact for tea auction portal/ for obtaining access credentials of tea council portal for export clearance certificate/ for obtaining credentials of the portal for e-trading tea waste?
Answer:
For any query related to TEA AUCTION / TEA DENATURING/ CREATION OF USER ID & PASSWORD/ CLEARANCE CERTIFICATE to export tea. Kindly write an email at teaboardcouncil@gmail.com.
- Please refer to the below mentioned URL in order to access the portal of e-trading tea waste at https://teawaste.teaauction.gov.in/Home.aspx & Tea Council Portal at https://teacouncil.teaauction.gov.in/Home.aspx
- Further, for any assistance regarding auction of tea waste and application for clearance certificate under Tea Council, the users may coordinate with the following support team of M/s. EPTL:
Support Person Name,       Contact no.,        eMail id
1) Jaymeet Rathod,              6354919566,     jaymeet.rathod@eptl.in
2) Imran Sodagar,                 9328931942,     mran.s@eptl.in
3) Sujith Nair,                        9904407199,     sujith@eptl.in
4) Dharam Rathod,               9328657215,     dharam@eptl.in
25 Q 25. : What is the procedure for registration of flavoured tea?
Answer:
For registration of flavoured tea, online system has been implemented. For online submission of application, please create login credential in the portal https://onlineapps.teaboard.gov.in and submit requisite documents, duly signed and affixing seal. For details of documents to be uploaded, please see the ‘Guidelines’ in the aforesaid portal.
For any technical query related to online portal, please raise Helpdesk ticket in the aforesaid portal.
26 Q 26. : What are the tea testing parameters required for registration of flavoured tea?
Answer:
For registration of flavoured tea, reports of the following parameters (as per FSSR, 2011) are to be submitted from Tea Board enlisted NABL accredited laboratory under Integrated Assessment Scheme (list of the laboratories is available at the official website of Tea Board India https://www.teaboard.gov.in under ‘Regulatory Activities’ section)
Parameters for Black/Oolong Tea:
1) Total ash, 2) Water soluble ash, 3) Acid insoluble ash, 4) Water extract, 5) Alkalinity of water soluble ash as KOH, 6) Crude fibre, 7) Iron Filings
Parameters for Green Tea:
1) Total ash, 2) Water soluble ash, 3) Acid insoluble ash, 4) Water extract, 5) Alkalinity of water soluble ash as KOH, 6) Crude fibre, 7) Total Catechins
27 Q 27. : What can I display in a pouch for Masala flavoured tea, whether percentage of each ingredient individually or the total value?
Answer:
Kindly refer to the guidelines under Food Safety and Standards (Packaging and Labelling) Regulations, 2011 published in the Gazette Notification dated the 1st August, 2011 issued by the Ministry of Health and Family Welfare wherein it is clarified that common name of permitted flavour along with percentage has to be mentioned i.e. percentage of each flavour has to be mentioned individually. For example, in Masala Flavoured Tea, if the Masala Flavour consists of five ingredients each of 1% and total up to 5%, the name and percentage of each ingredient has to be mentioned. Other details, viz., name of flavoured tea, registration no. etc. have also to be mentioned in compliance with the guidelines under Food Safety and Standards (Packaging and Labelling) Regulations, 2011.
28 Q 28. : What are the types of teas allowed for registration of flavoured tea?
Answer:
Flavoured Tea Registration Certificate is issued following the provisions laid down in Food Safety and Standards (Food Products Standards and Food Additives) Regulations, 2011. The above Regulation specifies only 4 (four) categories of teas, viz., (i) Black/Oolong Tea, (ii) Kangra Tea, (iii) Green Tea and (iv) Instant Tea in Solid Form. Hence, the above four types of teas are allowed for registration of flavoured tea subject to conformity to their respective FSSAI parameters.
29 Q 29. : What are the parameters required for Flavoured Instant Tea?
Answer:
In Food Safety and Standards (Food Products Standards and Food Additives) Regulations, 2011, Version-XXV (23.09.2022), Instant Tea in Solid Form has been included for registration of Flavoured Instant Tea. For Flavoured Instant Tea, FSSAI has fixed three parameters, viz., (i) Moisture Content, (ii) Total Ash on dry basis (Hot Soluble and Cold Soluble) and (iii) Acid Insoluble Ash. The details of specifications are mentioned in the above Version of the Regulation.
30 Q 30. : Whether tea extract is allowed for registration of flavoured tea?
Answer:
There is no parameter defined for tea extract in Food Safety and Standards (Food Products Standards and Food Additives) Regulations, 2011. Tea extract or other kind of tea whose parameters are not fixed in FSSR, 2011, are not allowed for registration of flavoured tea.
31 Q 31. : Whether flavour can be added to Darjeeling Orthodox Tea?
Answer:
It is not allowed to add any flavour to Orthodox Tea produced in Darjeeling GI area.
32 Q 32. : Whether Tea Board issues flavoured tea registration certificate for premix tea or ready-to-drink tea?
Answer:
Tea Board does not issue flavoured tea registration certificate for premix tea or ready-to-drink tea or similar kind of product falling under the category of ready-prepared-tea
33 Q 33. : Whether Tea flavour is allowed to be mixed with tea for registration of flavoured tea?
Answer:
Tea has its own flavour. Hence, addition of tea flavour is not allowed for registration of flavoured tea.
34 Q 34. : What is the food category clause to be recorded in the annexure of FSSAI License for registration of flavoured tea?
Answer:
In the annexure of FSSAI License, ‘Tea’ should be mentioned as authorized food product under food category clause 14.1.5.
35 Q 35. : Whether applicant can submit two new applications at a time from same or different login ID for registration of flavoured teas?
Answer:
For registration of flavoured tea(s), the applicant company/ firm can submit only one application. After issuance of flavoured tea registration certificate, the modification link will be provided/activated in the portal through which the applicant can apply further for inclusion of additional flavoured tea(s) in the existing flavoured tea registration certificate.
36 Q 36. : Whether sample of ‘raw tea’ or ‘flavoured tea’ is to be sent to the laboratory for testing of FSSAI Biochemical parameters?
Answer:
Sample of flavoured tea (tea with added flavour) is to be sent to the laboratory for testing of FSSAI Biochemical parameters. The laboratory should be Tea Board enlisted NABL accredited under Integrated Assessment Scheme. List of laboratories is available in the official website of Tea Board India https://www.teaboard.gov.in under ‘Regulatory Activities’ section. Necessary information, viz., type of tea (Black CTC/Orthodox or Green), name of flavoured tea, and details of ingredients should be mentioned in the test report.
37 Q 37. : Who will apply for registration of flavoured tea?
Answer:
The Marketing Company under whose brand name the flavoured tea will be marketed will apply for registration as manufacturer of flavoured tea. The manufacturing unit i.e. where the activities of blending and packaging of flavoured tea are carried out should be recorded as authorized premises in the FSSAI License of the applicant company. The addresses of the marketing company (manufacturer of flavoured tea) and the manufacturing unit should be mentioned in detail on the packet following the provisions under Food Safety and Standards (Packaging and labelling) Regulations, 2011.